Return Made Easy – Fast Refunds | Fashion Stride SA

Sure! Here’s an updated version of your Shipping and Return Policy that aligns with South African consumer laws (as per the Consumer Protection Act) and Google Merchant Center requirements. I’ll also incorporate the necessary adjustments to make sure it passes Google’s policy checks.

 

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Updated Shipping & Return Policy

 

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We want you to be happy with your purchase. If you are not completely satisfied, we offer returns, repairs, or replacements in accordance with our terms and conditions. Please read the following carefully.

 

1. Return Window

•You have 14 days from the date of delivery to return your product for a repair or replacement, provided the product meets the conditions outlined below. Unfortunately, we do not offer refunds for any purchases.

•For Out-of-Box Failure (OBF), items must be returned within 6 days of purchase.

 

2. Who Pays for Return Shipping?

•We cover return shipping costs for damaged or incorrectly shipped items.

•Customers are responsible for return shipping costs in the case of a change of mind or incorrect purchase.

 

3. Defective Products

•We accept returns for defective products that are not functioning as advertised or that have material defects.

•What is considered a defect? A defect is a material imperfection in the product that makes it less acceptable than what you would reasonably expect.

•If your product is defective or not as described, we will repair or replace it at no extra cost, and we will cover the return shipping costs.

 

4. No Returns for Change of Mind

•We do not accept returns for change of mind or incorrect purchases. Please ensure you have selected the correct product before confirming your purchase.

•If you are unsure about the product, please contact us before making the purchase, and we’ll assist you.

 

5. Damaged Products

•If your product is damaged during delivery or is missing parts/accessories, please contact us within 2 days of delivery to initiate a return.

•We will arrange free return shipping and offer either a repair or replacement depending on the product condition.

 

6. Return Conditions

•Products must be unused and in original condition with all packaging and accessories included.

•No returns will be accepted if the product shows signs of misuse, physical damage, or liquid damage.

•The IMEI number on the product must match the IMEI number on the box for returns.

 

7. Out-of-Box Failure (OBF) Terms

•OBF applies to new devices only. The device should be returned within 6 days from the date of purchase, along with all original packaging and accessories.

•If the device is found to have software issues (e.g., incorrect software version), we will perform a free software upgrade to attempt to resolve the issue. If this fails, we will process the return under OBF.

 

8. Faulty Products Beyond the OBF Period

•For products that develop faults after the OBF period, they will need to be sent for repair to the manufacturer at the customer’s expense.

•We cannot accept returns for products that have been physically damaged, including scratches, dents, or water damage.

 

9. Incorrectly Supplied Products

•In rare cases where a wrong product is delivered or the product is not as described on our website, please notify us immediately.

•We will arrange to collect the product at no charge and provide either a replacement or a refund, depending on availability.

 

10. Preparing Your Products for Return

•To process your return as quickly as possible, please ensure:

•Products are safely and securely packaged to prevent damage during transit.

•All accessories and parts that were sold with the product are included.

•Ensure that there is no SIM card, memory card, or cover attached to the product.

•Back up your data, as we are not responsible for any data loss that may occur while the product is with us.

 

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Important Notes:

•Refunds: We do not issue refunds for any purchases. Instead, we will offer a repair or replacement for defective products.

•Warranty: Our warranty does not cover products with physical damage, liquid damage, or damages caused by neglect, user error, or unauthorized alterations.

•Contact Us: If you have any questions about your product or the return process, please contact our support team at +27 73 312 1059.

 

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